During this unprecedented time, continuing to provide exceptional care to our patients remains a top priority. Please know that we are taking precautions to ensure the safety of our patients and medical staff which includes transitioning many of our non-urgent, routine visits to virtual appointments, unless medically necessary.
- If you have a true medical emergency call 911
- You must call the office first at 631 -788-7244 to schedule an appointment.
- NO WALK-IN’S unless a medical emergency.
- To learn more about the IHP office Protocols Click HERE
PLEASE DO NOT HESITATE TO CONTACT OUR OFFICE
AT 631 -788-7244 SHOULD YOU HAVE ANY QUESTIONS OF CONCERNS
AT THE IHP OFFICE ON FISHERS ISLAND
As a result of the partnership with Yale New Haven | NEMG, IHP has implemented the electronic medical record system which allows our patients access to MyChart to review your health history, office visit notes, lab results, and enable telemedicine consultations, appointments and more.
Certain patient information will need to be updated. Fishers Island’s Doctor’s Office requires all patients (established and new) to complete additional personal history, insurance, and authorization forms. This should all be done prior to an IHP Office or affiliated medical group visit and to set a patient up with MyChart.
So, let’s set you up with MyChart!
We can help walk you through it.
THESE FORMS ARE REQUIRED FOR A VIRTUAL TELEMEDICINE/ TELEPHONE VISIT AND ONCE RECEIVED BY IHP WE CAN:
- Registered you as a patient in the Yale New Haven health system in EPIC
- Enroll you in MyChart (the online patient portal through EPIC that gives patients access to their medical records)
- Help you (if need be) download the MyChart App on your device, such as a smartphone, tablet, ipad, etc.
Mychart Support Set up for a Video Doctor’s Visit
Step 1: Guide Patient on How to Download Mychart App on their Mobile Device
Inform patient that they should have received a text message/email with an enrollment link.
1. Patient should have received a text message/email with an enrollment link. Check MyChart Status in EPIC to determine if account has been activated. If status is “Pending Activation”, patient will need to find text with enrollment link.
2. When the patient clicked on this link, they will have been asked to create a Username, Password, enter Date of Birth, select a Security Question, enter Secret Answer, and to Accept the terms and conditions.
3. After clicking Submit, the screen will change to successfully signed up for Mychart. Patient will be presented with a download option to download the MyChart App using the link provided.
4. If Mychart is Active, ask the patient if they have downloaded the MyChart App. If not, then they will need to go to the App Store for iPhone or Google play for Android. Patients will need to know their Apple lD or google password if it’s required to download apps.
Step 2: Assist Patient with locating their Video Visit
1. Ask Patient to Log Into the Mychart mobile App with login ID and password.
2. Inform the patient that the Video Visit appointment appears in the Appointments section of the MyChart App.
Step 3: Patient eCheck-in and Testing Video
1. Patient will need to complete the eCheck-in process which includes consenting to the video visit. This is done by opening the MyChart app, choosing the video visit appointment, and selecting “eCheck-in“.
2. As soon as the patient completes the eCheck-in process they will a receive a message that eCheck-in is complete. Patient should then click “Close” in top right corner and move on to testing the video.
3. From Appointments patient should choose their video visit appointment again and select “Test Video,” The app will let patient know if they’re all set or if settings need to be altered. If appointment is less than 24 hours away, the Test Video is not available.
Step 4: Patient Steps to take the day of Doctor Video Visit
1. Ask the Patient to log into MyChart 15 minutes prior to their Video Visit.
2. When they click on the Video Visit Appointment the green button will say “Begin Visit”.
Helpful hints to share with patients:
- Turn off your Bluetooth before your video visit
- Remember to turn on microphone and speakers
- Suggest that they have the latest operating system (reference below)