FI Telephone Notice: Call Completion Issues

Call Completion Issues – Trouble with incoming long distance calls

Update 8/2/2018:

The Call Completion Issue with incoming long distance calls has been resolved by Verizon. Thank you to the customers who assisted by calling Verizon and reporting the trouble.

Please contact Fishers Island Telephone with any questions.  631-788-7001

For additional information or to report a future problem with Call Completion visit the FCC’s website at: https://www.fcc.gov/general/rural-call-completion-problems-long-distance-or-wireless-calling-rural-areas

7/30/2018 From the FI Telephone offices: 

It appears that Verizon (but not limited to) is having some issues. Reports are that some folks are getting an ALL CIRCUITS BUSY when calling 631788XXXX, intermittently. We do not see these failed calls hit our network.

And here is why…

Not Receiving Incoming Calls?  It is a Nationwide Problem.

Are you frustrated that you are not receiving some incoming long distance calls? You are not alone. It’s a nationwide problem that is affecting customers in rural areas including Fishers Island.  Many rural customers, understandably, yet mistakenly place the blame for their call completion issues on their local telephone company. However, rather than being the fault of the local telephone company, these problems are generally caused by the route a rural call takes when transported by the network of the callers long distance or wireless company.

The problems can occur on calls originating from a variety of telephone technologies including land-line, wireless, cable, and Voice over Internet Protocol services (VoIP).

Ultimately, the long distance carrier of the calling customer is responsible for delivering the call to the local phone provider. Until that call is delivered, there is nothing your local phone service provider can do with the call.

Please contact Fishers Island Telephone with any questions.  631-788-7001

For additional information or to report a problem, visit the FCC’s website at: https://www.fcc.gov/general/rural-call-completion-problems-long-distance-or-wireless-calling-rural-areas

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